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Have doubts? We clarified.

Search articles below to find answers to your questions.

I want to transfer my website/e-mail/domain to your services, what should I do?

The transfer of your website is divided into two parts, domain transfer and hosting of the transfer. It is important to note that the domain is the name of your page (ex: "google.com") and is hosting the files that support your website. Note, you can download both parts to us or can only transfer one party, namely the domain or hosting. To continue reading this article, click here.


How do I put the files of my website in my cPanel hosting through Filezilla (FTP)?

To show you how to pass the files of your website from your personal computer to our web hosting. You must first connect to your hosting through Filezilla. Normally we recommend using the Filezilla and can make your free installation. To continue reading this article, click here.


How can I configure Microsoft Outlook?

Microsoft Outlook has several versions, see the configuration of your version "step by step". To continue reading this article, click here.


How to send messages with PHP SMTP authentication?

Sending messages through forms is recommended to be done via SMTP authentication. In order to help you, we created an explanation for the correct authentication and SMTP sending. To continue reading this article, click here.


What are the DNSs to put in the domain?

The DNS to put in the domain field are:

Primary DNS: dns1.ibername.com
Primary IP: 188.93.230.1

Secondary DNS: dns2.ibername.com
Secondary IP: 188.93.231.1

Tertiary DNS: dns3.ibername.net
Tertiary IP: 5.196.17.198

Quaternary DNS: dns4.ibername.net
Quaternary IP: 198.50.151.101
I want to transfer my website/e-mail/domain to your services, what should I do?

The transfer of your website is divided into two parts, domain transfer and hosting of the transfer. It is important to note that the domain is the name of your page (ex: "google.com") and is hosting the files that support your website. Note, you can download both parts to us or can only transfer one party, namely the domain or hosting. To continue reading this article, click here.


How can I unlock my access IP to the Internet of the server firewall where my hosting account?

You no longer have access to your site, your cPanel, FTP, e-mails, Webmail? Then, for some reason, your Internet access IP was blocked in the server firewall, but you can unlock it. To continue reading this article, click here.


What are the DNSs to put in the domain?

The DNS to put in the domain field are:

Primary DNS: dns1.ibername.com
Primary IP: 188.93.230.1

Secondary DNS: dns2.ibername.com
Secondary IP: 188.93.231.1

Tertiary DNS: dns3.ibername.net
Tertiary IP: 5.196.17.198

Quaternary DNS: dns4.ibername.net
Quaternary IP: 198.50.151.101

How to create a parked domain and an additional domain to my account?

In order to be able to have several additional domains to redirecting to a primary domain,you have the possibility to add these domains to your hosting account and make them open your main site. To continue reading this article, click here.

How do I create an email account in cPanel?

Today the e-mail service has become an essential business tool. The panel cPanel allows you to manage the email accounts in a very simple way. To continue reading this article, click here.


How can I configure Microsoft Outlook?

Microsoft Outlook has several versions, see the configuration of your version "step by step". To continue reading this article, click here.


How to set up an email account on the iPhone or an Android/Samsung?

Today the e-mail service has become an essential business tool. Our service allows you to configure your e-mail account on your iPhone or on your Android. To continue reading this article, click here.


How to send messages with PHP SMTP authentication?

Sending messages through forms is recommended to be done via SMTP authentication. In order to help you, we created an explanation for the correct authentication and SMTP sending. To continue reading this article, click here.

How do I create a MySQL database in cPanel?

It is very likely that your site needs a MySQL database to function properly. Learn how to create a MySQL database in cPanel. To continue reading this article, click here.


I can not access FTP (via FileZilla) to my hosting?

With the latest filezilla update the parameters of it were altered, thus appearing an error. To solve this you only have to change the encryption for "Use Simple FTP Only". To continue reading this article, click here.


How do I put the files of my website in my cPanel hosting through Filezilla (FTP)?

To show you how to pass the files of your website from your personal computer to our web hosting. You must first connect to your hosting through Filezilla. Normally we recommend using the Filezilla and can make your free installation. To continue reading this article, click here.

Department of Accounting

Use this department to submit their questions or concerns about your payment, service activation and / or invoices.
 
 

Technical support schedule 365 days a year / 7 days a week
From 9 a.m. to 6 p.m. (via phone)
24 hours a day | 7 days a week (via email)

+351 211 028 501
(+351) 211 028 500 (fax)

Cost of Each Call Wireline $0,10 / min
Mobile network $0,25 / min

Submit Ticket

Sales Department

Use this department to submit their questions or concerns about our services. You can also use this department to request quotes on our services.

Administration Services Schedule From Monday to Friday
from 9 a.m. to 6 p.m.
 

+351 211 028 501
(+351) 211 028 500 (fax)

Cost of Each Call Wireline $0,10 / min
Mobile network $0,25 / min

Submit Ticket

Technical Support

Use this department to present their issues or technical questions about their services.
 

Administration Services Schedule From Monday to Friday
from 9 a.m. to 6 p.m.
 

+351 211 028 501
(+351) 211 028 500 (fax)

Cost of Each Call Wireline $0,10 / min
Mobile network $0,25 / min

Submit Ticket

Commercial Contact

If you want to be contacted by any of our commercials, please submit us the following form stating your telephone number and the subject you want to be enlightened.

We are represented in:

Portugal

Rua do Passal, 13
4700-076 Braga

Moçambique

Avenida 25 de Setembro nº 2834
Maputo

USA

244 5th Ave # 1854
New York, NY 10001

Brasil

Av. Padre Cacique, 320 Térreo, Bloco A
Bairro Menino Deus
Porto Alegre – Rio Grande do Sul
CEP 90810-240